Target as a descriptor is used in several different ways in Marketing. The Targeting that is referred to in this post is Segment Targeting. Targeting can’t be accomplished until you have the Segmentation of the Market complete. As a reminder the S-T-P in STP marketing stands for Segmentation, Targeting, and Positioning.
- Targeting is simply selecting the segment or segments that will afford you your first right successes.
Ideally, your product or company would be equally appealing to the entire market. Seldom is that the case. To gain effectiveness and efficiencies you target a limited segment which focuses your resources on the customers that you are most likely to be successful with.
The challenge with targeting is that it is a process of inclusion and exclusion. Very few sales organizations have reached the level of sophistication where they are willing to firmly accept exclusions. Honor this and leave room for deviation from your target. By leaving a little room for individualism for the sales professionals you will avoid an instantaneous negative reaction to a rigid set of rules and you will leave open a channel for exploration for secondary targeting or follow-on targeting.
Leakage from your target segment into those you have excluded is unavoidable and in the long-term can be very beneficial, as long as it doesn’t get out of control. Leakage typically comes from three sources:
- Physician driven to adjacent segments
- Sales force driven through tangential relationship or opportunistic contact
- Peer – to –Peer recommendation outside the targeted segment
Examples of Target Segment Leakage
From the segmentation example provided, lets assume you choose OR and Post-Op vs. Surgeon as the target segments for your product. Trauma surgeons work in both the ER and the OR, there will be some natural overlap of product utility that can lead to leakage; this would be an example of physician driven leakage.
Or, lets say that your Sales Professional was scheduled in surgery and that appointment was cancelled, they can go home, or they can stop by the ER to visit a loyal customer from a previous stop on their career journey, assume they close this sale; this is an example of relationship driven leakage
A real life example from my history is, that an ER physician presents at an M&M conference and one of your OR surgeons says, “in the OR we would have prevented that death by using this product, this way.” The next day your representative gets a call from the ER doc that just experienced a death. How can you not take that customer call (perhaps the product manager takes the call); this is an example of peer-to-peer leakage.
Critical Consideration for Targeting
- Is, or are, the segments large enough for you to reach your strategic goals/objectives?
- Even though the segments may have been differentiated enough in your segmentation scheme to be considered separately, are they similar enough to be combined?
- Does your product deliver strong utility to the target?
- Targeting is not about a single customer, yet.
- Targets must be large enough to be worthwhile.
- Targets must be able to realize the utility of your product or company.
- Practically, you will have leakage between segments.
“Experience is what you get, right after you need it most.”
Make it a great day,
Tim Walker is the Principal consultant for The Experia Group. A small consulting firm that specializes in providing experience and expertise during critical device commercialization phases to increase the probability of success. www.theexperiagroup.com. Contact The Experia Group for a free 30-minute consultation to determine if 30-years of experience can contribute to your success.
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